Terms of Service

Welcome to Ivory Baking Co. By visiting our website or placing an order, you agree to the following terms and conditions. Please read these terms carefully before using our website or purchasing our products.

General Information

Ivory Baking Co. is a small-batch bakery creating handcrafted cookies and specialty treats. We reserve the right to update product offerings, pricing, availability, and these terms at any time without notice.

Orders & Payments

By placing an order through our website, you agree to provide accurate and complete information, including your name, contact information, shipping address, and payment details.

All orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing or product information, or suspected fraudulent activity.

Payment is required at the time of purchase. Prices are listed in U.S. dollars and may be changed at any time.

Product Information

We make every effort to accurately describe our products, ingredients, and photographs. Because our cookies are handcrafted in small batches, slight variations in appearance, size, color, and texture may occur. These natural variations are part of the character of handmade baked goods.

Allergens & Dietary Information

Our products are made in a kitchen that handles common allergens, including wheat, eggs, milk, peanuts, tree nuts, and soy.

Customers are responsible for reviewing ingredient information and determining whether products are appropriate for their dietary needs. Ivory Baking Co. cannot guarantee that any product is completely free from allergens.

Shipping & Delivery

Orders are prepared and shipped according to the shipping options selected at checkout. Customers are responsible for providing an accurate shipping address.

Ivory Baking Co. is not responsible for delays, lost packages, incorrect addresses, weather-related delays, or conditions outside of our control once an order has been shipped.

For information regarding refunds, damaged orders, or delivery concerns, please review our Refund Policy.

Cancellations & Order Changes

Because our products are made fresh and prepared specifically for each order, changes or cancellations cannot always be accommodated once production has begun.

If you need to request a change to your order, please contact us as soon as possible and we will make every effort to assist.

Website Use

All content on this website, including photographs, logos, branding, written content, and product descriptions, is the property of Ivory Baking Co. and may not be copied, reproduced, or used without permission.

You agree not to use this website for unlawful purposes or in any way that may harm the operation of the website or the experience of other customers.

Limitation of Liability

To the fullest extent permitted by law, Ivory Baking Co. is not responsible for indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how your personal information is collected, used, and protected.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to this website.

Contact Us

For questions regarding these Terms of Service, please contact us at:

[Your email address]